Shipping & Returns
We ship on Mondays and Thursdays. We use DHL express where the delivery is usually 1-4 days depending on how far you are from the UK.
DHL is sometimes responsible for delays which are out of our control, please be patient and email us if you have any questions.
Duty charges are not included in the total and will be charged to the customer via DHL. If you refuse the duty charges and the parcel is sent back to us, we charge an extra shipping rate for the cost of the return, which will be deducted from the refund.
Please be aware that if you sign for a no-signature release of your parcel with DHL if you are out of the house, if your parcel goes missing, we are not liable and we will not be able to refund or replace your order. Please make sure that you are at home to receive your delivery, and if you need to authorise a no-signature release, please ensure that your property is safe enough for your parcel to not be taken by a passerby.
We accept returns within 14 days of delivery unless your item states it is a non returnable item in its description. 1XBLUE does not cover returns so please use your most reliable service to ship back to us, keeping track of the tracking number and evidence of shipment.
If we have confirmed with you that you can exchange your item you will need to repay the shipping cost.